TERMS AND CONDITIONS

The below Terms and Conditions are binding upon you in relation to your use of this website. If you disagree with any of the provisions of these Terms and Conditions, do not use this website.

You must be at least eighteen years old to access or use this website. Your profile may be deleted, and services provided to you may be terminated without warning if we believe that you are less than 18 years of age and/or do not have the full legal capacity to enter into legally binding relations.

By placing an order and/or paying, you declare that you have read, understood and agreed to these Terms and Conditions.

These Terms and Conditions constitute your agreement with writemates.co.uk. You agree to be bound by these Terms and Conditions by placing an order and/or paying for the website’s services.

INTERPRETATION

You and/or any other person placing an Order on your behalf are referred to as the “Customer,” “You” and “Yours.”

Writemates.co.uk is referred to as “Firm,” “Website,” “We” and “Our.”

Any product or service (e.g., article, blog post, literature review, etc.) purchased and delivered by the Website is referred to as the “Product/s.”

“Order” refers to an online form the Customer fills in and submits to the Website. The Order outlines the project specifications and any other requirements the Customer may have regarding the Product.

WRITEMATE’S SERVICES

You certify that You are buying the Products for Your own personal, non-commercial use by making an Order and/or completing a payment.

It is Your sole obligation to become familiar with these Terms and Conditions before submitting any Order and/or transferring funds to writemates.co.uk.

PRIVACY AND SECURITY

We are committed to preserving and respecting Your privacy, and all the provided information is treated in strict compliance with Our Privacy Policy. Please consult the Privacy Policy for more information.
This Privacy Policy is an essential component of Our Terms and Conditions.

COPYRIGHT AND PERSONAL USE

The Products You buy from us are guaranteed to be 100% original and contain no automatically generated content. The Products and/or other materials supplied to the Customer remain entirely under the ownership of the Firm and/or its partners, affiliates and subsidiaries.

You may only use the provided Products and other content from this Website for personal, non-commercial purposes. You agree that without the Firm’s prior written approval, You will not transmit, distribute, modify, publish, display or make any derivative works from any of the Products or Website materials.

You acknowledge and agree that the Firm shall not be liable for any claims arising from unauthorised use of any of the materials downloaded from this Website. We reserve the right to pursue civil or criminal charges against You if You unlawfully use the supplied Products and/or Website materials.

REFUNDS

We value and appreciate Our Customers’ loyalty. This Refund Policy was developed to ensure You get high-quality services and Products You are 100% satisfied with.

The complete list of circumstances in which You might be qualified for a refund is provided below.

01. You cancelled the Order.

If You contact the support team using the available communication channels and let them know You want to cancel the Order before the specialist starts processing it, You will receive a full refund.

Please be aware that once a specialist begins working on Your Order, there is no way to get a full refund. But You might be qualified for a partial refund. The amount of the return is heavily influenced by the quantity of work completed when the refund is requested. Please be aware that Your Order cannot be cancelled after it has been processed.

02. No specialist was found.

Even though We have a vast team of professionals, We might be unable to assign one to handle Your Order. This occasionally occurs when there is a pressing deadline for a huge assignment or a technical report. Please be aware that We prioritise such requests and usually try Our best to find a competent specialist to handle them. However, if We cannot locate an expert, You will receive a complete refund.

03. There was a double payment.

You can ask for a complete refund of the second payment if You mistakenly make two identical payments for the same item. Upon Your request, We can credit this sum to Your bonus balance for future use.

We strongly advise You to check each PayPal transaction to ensure everything went as planned and report any issues immediately to Our support team.

04. Late delivery of the revised paper.

We try to complete all requests as quickly as We can. However, You are highly advised to check Your email notifications as soon as the completed document becomes available and review it at the earliest to have enough time to activate free revisions.

You are eligible for a refund if You requested revisions in advance and the updated paper is not submitted by the due date. Please be aware that the refund amount will be determined after carefully considering Your specific case.

05. You placed two analogous Orders.

Contact the support team when You discover You unintentionally placed and paid for two similar orders.
Please be aware that You cannot cancel an Order after being paid for. If You don’t quickly contact the support team, We’ll assume You need two analogous assignments done by different specialists, and We’ll treat each Order individually.

06. You find the paper to be of poor quality.

If the Product does not adhere to Your specifications, You can request a free modification or have another specialist handle the job. If you don’t have time for revision, you can request a full refund.

You must be very specific in Your comments on why You disapprove of the Product because this issue will be examined further with the expert. You do not need to take any more action; Your refund will still be handled regardless of what occurs next.

07. The Order was delivered later than requested.

Our team uses an efficient in-house time management system to complete orders on schedule. However, You are entitled to a full refund if, for any reason, Your Order is made available to You after the due date and You decide You no longer need that paper.

This Refund Policy does not apply to orders for which We are awaiting Your instructions, responses, or payment in full. Therefore, it is crucial that You provide us with Your contact details so that We can contact You immediately in case of an emergency.

Please be aware that We can extend the deadline, recalculate the price based on the extended deadline, and return the difference if there is a delay in paper delivery, but You want to utilise it. Additionally, if the Firm reimburses the sum paid on Your behalf, You won’t be allowed to use the Product in any way.

Please note that if You receive full reimbursement for any Order, the Product will no longer be deemed Your property, and the Website will have the right to utilise the Product’s content as it sees fit, including posting it online for promotional purposes.

Requests for refunds for any other argumentation other than those mentioned above will be declined.

Timeline for Refunds

The Firm provides a 14-day refund period for Products containing up to 20 pages (slides) and a 30-day period for Products exceeding 20 pages (“Refund Period”). The Refund Period begins when the Client downloads the completed Product from the Customer Area and expires within the timeframe above, depending on the project size. In exceptional cases of plagiarism, this period can be extended to 180 days.

Please note that We assess all refund requests on an individual basis and may require proof, such as a plagiarism report or instructor’s feedback. Once submitted, this proof is forwarded to the QA Department for further investigation. The QA Department evaluates the Product’s quality and, at its sole discretion, determines a refund amount based on the percentage of low-quality or plagiarized content. In cases where the Order’s delivery is delayed due to our fault, the Firm may provide compensation in the form of a credit to be used for future Orders.

Funds are refunded to the Customer’s bonus balance or the original payment method during the Refund Period.

FREE OF CHARGE REVISIONS

The Firm provides free, unlimited revisions to guarantee that the delivered Product is of the highest quality and conforms to all standards. The below Revision Policy applies to any modifications covered by writemates.co.uk.

General Provisions

Your free revision request will only be accepted if Your revision instructions align with the initial directions. If Your request is turned down for any reason, You will be offered to use a paid revisions option.
Please ensure Your revision instructions are detailed and understandable for the expert to accommodate Your request. You can do this by sending an email to [email protected] with a mention of Your order number or by getting in touch with Our support team using the message board in Your customer area.

Timelines for Revisions

After the completed Order is uploaded to Your customer area, You have 14 days to request free revisions if your Order is up to 20 pages. Please review Your Order as soon as it is delivered and establish an adequate revision timeline so Your expert has sufficient time to revise it.

The revisions timeline is subject to change and may be extended by up to 30 days under certain conditions. For instance, if you require a revision for a time-consuming project such as a dissertation or thesis that exceeds 20 pages. However, the minimum timeframe should not be less than one hour per page.

If, for any reason, You are unable to obtain or access the finished Order, kindly let us know right away. We’ll look for a different way to deliver the work to You.

If there are any doubts about whether the copy meets the initial requirements, our Quality Assurance Department will quickly resolve the issue while considering all the information at hand.

UNIQUENESS GUARANTEE

You acknowledge that the Firm reserves the right to revoke any contract, agreement or other arrangement with anybody who accepts or presents copied materials as their own. You acknowledge that any Products supplied by the Firm cannot be shared with or transferred to any third party for any reason. Furthermore, You acknowledge and agree that if the Firm concludes that You have distributed or used the provided Product in a way that qualifies as plagiarism, the Firm may refuse to provide You with any extra services and deny You any extra work.

All Products and/or other materials You obtain from us are only meant for research and/or reference purposes. Our team does not tolerate or support plagiarism or other types of academic dishonesty. We abide by and strictly follow all copyright laws, and We won’t knowingly allow Customers to engage in plagiarism or any other kind of copyright law violation. You acknowledge that any Products and other materials delivered to You may only be used for research as a model or sample document and that any ideas or content from Our sample that You borrow, reference, refer to or otherwise use in Your work must be properly cited and attributed to.

Any unlawful, unethical or inappropriate use of the Products and/or other materials provided by the Firm is not the responsibility of the Firm, its partners, affiliates or any other party involved. This includes, without limitation, failure, suspension, low scores, plagiarism, academic probation, lawsuits, expulsion, cancellation of awards, grants, scholarships, prizes and titles, and other legal or disciplinary implications.
Any disciplinary implications for improper, illegal or unethical use of the Product shall be the Customer’s sole responsibility.

ACKNOWLEDGEMENT

By submitting an Order or paying for Products, You acknowledge that You have read, understood and agreed to the following:

• The Product’s ideas and/or data should always be properly credited.
• The independent expert who provided the Product has granted the Firm and/or its affiliates and partners full ownership and rights to the Product.
• The Website receives compensation for managing the Website, locating an expert for Your Order, delivering the Product and advertising the Website’s services online.
• The Product is made available to You as a sample document that You can use for research, referencing or learning how to format a paper in a particular citation style (e.g., Chicago, Turabian, MLA, APA, etc.).
• You are not permitted to publish, distribute, reproduce, modify, display, transmit or create derivative works of the Products and/or the Website content in any other way, other than for personal use, without the written consent of the Firm.
• No elements of the Product may be utilised without proper attribution, and no copies of the Product may be distributed.

LIMITATION OF LIABILITY

You hereby agree to indemnify and hold harmless the Firm and its employees, officers, shareholders, agents, directors, affiliates, subsidiaries, representatives, advertising and promotion firms and any other third parties (hereinafter referred to as the “Affiliates”) from and against any losses, actions, damages and claims arising out of or in any way connected with the Product/s, including:

• Email, Internet, network, phone, hardware or other electronic failures, issues or malfunctions of any type.
• Delayed, unsuccessful, garbled or incomplete transmissions.
• Any harm, loss or damage brought on by or resulting from using the Firm’s services.
• Additional occurrences brought on by uncontrollable circumstances that disrupt, delay or corrupt the Product.
• Printing or typographical mistakes in Products or Website-related content.

Additionally, You agree to defend, indemnify and hold the Firm and its Affiliates harmless from any suits, claims or demands made by third parties resulting from Your violation or breach of these Terms and Conditions, Your use of the Website or Product, Your infringement of third parties’ rights or any other action, inaction or failure on Your part.

Under no circumstances shall the Firm be liable for any indirect, direct, special, punitive, consequential or incidental damages resulting from Your access to or use of, or inability to access or use, the Website or any information made available thereon.

Some countries and states do not allow exclusions or restrictions on liability for incidental or consequential damages.

LINKS

The Website may contain links to and from other websites, but unless expressly specified in these Terms and Conditions, the Firm does not sponsor, certify, approve or endorse those websites. Aside from that, any content or website linked to writemates.co.uk is not controlled by, owned by or otherwise accountable to the Firm. Your visiting of those websites is entirely at Your own risk.

DISCLAIMER

The Firm disclaims all warranties and representations, express or implied, including but not limited to warranties of merchantability, non-infringement and warranties arising from the course of dealing, performance or trade related to this Website or any other materials it contains or links to. Furthermore, the Firm disclaims any warranty on the continuous, error-free, reliable Website operation. Errors or disruptions on the Website are not the Firm’s responsibility.

It is the exclusive responsibility of the Customer to assess the relevance, thoroughness and correctness of any information, suggestions, opinions or other materials offered by or otherwise made available on this Website. If You need help evaluating such advice, information, ideas or additional materials, please consult a professional.

AMENDMENTS TO THESE TERMS AND CONDITIONS

You accept and agree that the Firm may change these Terms and Conditions unilaterally. We, therefore, suggest You periodically check them as any changes will be announced in this Website’s section.